This Privacy Notice applies to all personal data collected and processed by De Acupuncture X Herbs Centre (“De Acupuncture X Herbs Centre”/“we”/“us”) in relation to our services and interactions with you. This notice is issued in compliance with the Personal Data Protection Act 2010 (the “Act”) to inform you about how we collect, use, process, and protect your personal data, as well as your rights in respect of such data.

 

This Privacy Notice applies to individuals who seek or receive medical services from De Acupuncture X Herbs Centre, who communicate or interact with us, who access or browse our website hosted on the Wix platform (the “Website”), or who visit our centre at 34-2, Jalan USJ 1/1b, Taman Subang Mewah, 47620 Subang Jaya, Selangor, Malaysia.

 

1. Your Consent

By:

(i) engaging De Acupuncture X Herbs Centre to provide our services;

(ii) communicating or interacting with us;

(iii) entering into any transactions or dealing with De Acupuncture X Herbs Centre;

(iv) accessing or browsing our Website; or

(v) visiting our centre at 34-2, Jalan USJ 1/1B, Taman Subang Mewah, 47620 Subang Jaya, Selangor, Malaysia;

 

you consent to the processing of your Personal Data by or on behalf of De Acupuncture X Herbs Centre for the provision of our services and related purposes as described in this Privacy Notice. The term “processing” shall have the meaning as prescribed in the Act.

 

2. Personal Data We Collect

2.1 Personal Data shall have the meaning as prescribed in the Act and includes information about you, such as:

 

(i) Identification and Contact Information: 

name (including business entity registered name if applicable), identification number (NRIC/Passport no.), age, date of birth, nationality, race, gender, contact details including address(es), telephone/fax/handphone numbers, and email address(es), preferred language.

 

(ii) Health and Treatment Information: 

health information, medical history, treatment details, lifestyle information relevant to your health and treatment, preferred services or products, and other relevant information you provide to us.

 

(iii) Website Usage Data: 

When you visit our Website, we may collect data through cookies and similar tracking technologies to track activity. This may include data relating to your device, IP address, and your usage of the Website, such as browsing patterns, preferences, and login information.

 

(iv) Business-Related Information: 

If you contact us for business relations or interest, ordering products and services, or in relation to projects, media, investor contacts, supplier relations, sponsorships, or sign up for an event, we may collect your Personal Data to meet your request or interest, provide support, or comply with contractual obligations or prepare to enter into a contract. This may include your organization's position and roles.

 

(v) Financial Information: 

Banking details and financial status (if necessary for transactions).

 

(vi) Integrity Due Diligence Information: 

If and when we deem necessary, for evaluating potential business relations or partners, we may collect information such as organization's position and roles, connections or relations to public authorities' representatives or relevant decision makers, possible sanction listings, contracts, relevant memberships, references, legal claims, and reputational issues.

 

2.2 When you provide us with the personal data of other individuals, such as your spouse or family members, you confirm that you have obtained their consent for us to process their personal data according to this Notice and that you have provided them with a copy of this Notice.

 

2.3 You are responsible for ensuring that the Personal Data you provide or will provide to us is accurate, complete, not misleading, and kept up to date.

 

3. Purposes of Processing Your Personal Data

3.1 De Acupuncture X Herbs Centre may use and process your Personal Data for the following purposes:

 

(i) Providing Services and Communication: 

to communicate with you, respond to your inquiries and/or comments, manage and administer your appointments and treatments, maintain your medical records, provide you with the requested medical services and treatment plans, and carry out your instructions.

 

(ii) Operational and Administrative Purposes: 

for our internal administrative purposes, including record-keeping, data analysis, audit, historical, and conflict checking purposes.

 

(iii) Payment Processing: 

to process payments for our services (if applicable).

 

(iv) Service Improvement: 

to conduct surveys to help improve our services and your experience.

 

(v) Legal and Regulatory Compliance: 

to provide information to regulatory and governmental authorities to comply with legal and regulatory requirements and our obligations under the law, including integrity due diligence investigations when legally required or to pursue our legitimate interests and to establish, exercise, or defend legal claims.

 

(vi) Website Experience: 

to provide you with the best user experience and for improving the Website’s content by tracking usage patterns and recording preferences, and for allowing you to log on to specific sites.

 

(vii) Business Relations and Contracts: 

to enable us to meet your requests or interests related to business relations, orders, projects, media, investor contacts, supplier relations, sponsorships, or event sign-ups, and to comply with contractual obligations or prepare to enter into a contract.

 

3.2 De Acupuncture X Herbs Centre may also use and process your Personal Data for the following additional purposes:

 

(i) Marketing and Updates: 

to send you materials such as festive greetings, newsletters, articles, health tips, updates, and information about events, talks, and workshops related to TCM and our centre.

 

(ii) Feedback: 

to seek your feedback on our services.

 

If you do not consent to us processing your Personal Data for the purposes outlined in Section 3.2, please notify us by contacting us using the details provided in Section 5 below.

 

4. Sources of Your Personal Data

We may obtain or collect your Personal Data from various sources, including:

 

(i) Directly from you when you provide it to us through registration forms, health questionnaires, consultations, treatments, communications (phone, email, etc.), and Website forms.

(ii) Automatically when you visit our Website through cookies and similar tracking technologies.

(iii) From third parties such as your employer or authorized representatives (if applicable), business partners or affiliates, and other parties with whom we have dealings.

(iv) At events, seminars, conferences, or talks held by us.

(v) From publicly available sources where permitted by law.

(vi) From other legal means and/or searches from relevant governing authorities/bodies/agencies and/or credit reporting agencies and/or other bodies/agencies which are legally allowed to collect, use, and/or process your Personal Data (if applicable for integrity due diligence).

 

5. Your Rights to Access and Correction of Personal Data

5.1 Subject to any exceptions under applicable laws, you have the right to request access to and correction of your Personal Data held by us. You can also contact us with any inquiries or complaints regarding your Personal Data at the following address:

 

De Acupuncture X Herbs Centre

34-2, Jalan USJ 1/1B,

Taman Subang Mewah,

46720 Subang Jaya, Selangor, Malaysia.

Contact Number: 011-1682 2025

Email Address: acupuncturexherbs@gmail.com

 

Attention to: The Data Protection Officer/Relevant Department

5.2 In accordance with the Act:

(i) we may charge a reasonable fee for processing your request for access or correction; and

(ii) we may refuse to comply with your request for access or correction of your Personal Data as permitted by law, and if we do so, we will inform you of our refusal and the reasons for it.

 

6. Disclosure and Sharing of Personal Data

6.1 We will not share your Personal Data with third parties except in circumstances where such sharing is necessary as part of our regular business operations or to provide our services and support to you.

 

6.2 We may disclose your Personal Data to the following categories of third parties (which are not exhaustive) within or outside Malaysia:

 

(i) Our staff and healthcare professionals involved in providing you with services.

(ii) External third-party service providers who assist us in our operations, such as IT and data storage providers, payment processors, consultancy services, recruitment services, financial services, security services, communication services, and integrity due diligence services. We will have data processing agreements with these providers to ensure your data is protected.

(iii) Our professional advisors, including lawyers and auditors.

(iv) Relevant regulatory and governmental authorities to comply with legal obligations.

(v) Any other party as deemed necessary by De Acupuncture X Herbs Centre for the Purposes stated herein.

 

6.3 We will not knowingly disclose your Personal Data to third parties for the purposes of allowing them to market their products or services to you without your explicit consent.

 

6.4 When required by law, regulation, legal process, or an enforceable governmental request, we may share your Personal Data for legal reasons within De Acupuncture X Herbs Centre and to public authorities or governments, but only to the extent we are required to do so.

 

7. Right to Limit Processing of Personal Data

Subject to the Act and any other applicable laws, you have the right to limit the processing of your Personal Data, including the extent of the data and the purposes for which it is processed. To exercise this right, please notify us in writing, delivered by hand or sent by registered post to our address stated in Section 5 above.

 

8. Consequences of Failing to Supply Personal Data

Providing your Personal Data to us is voluntary. However, if you choose not to provide or consent to the processing of your Personal Data, we may not be able to:

 

(i) provide you with the services you require;

(ii) communicate effectively with you;

(iii) maintain your medical records properly;

(iv) process your payments (if applicable); and/or

(v) fulfill the Purposes outlined in Section 3 above.

 

9. Transfer of Personal Data Outside Malaysia

As our IT storage facilities and servers may be located in jurisdictions outside of Malaysia, your Personal Data may be transferred to, stored, used, and processed in such other jurisdictions. By consenting to this Privacy Notice, you understand and agree to the transfer of your Personal Data outside of Malaysia as permitted under the Act. We will take reasonable steps to ensure that your Personal Data is treated securely and in accordance with this Privacy Notice and applicable laws, including ensuring that adequate controls are in place for the security of your data.

 

10. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to track activity and hold certain information to enhance your browsing experience, analyze website traffic, and improve our services. These technologies may collect information about your device, IP address, browsing patterns, and preferences. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Website. For more information, please refer to our Cookies Policy (if applicable on your Wix site).

 

11. Security of Your Personal Data

We will process your Personal Data securely and will apply and maintain appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Access to Personal Data is strictly limited to authorized personnel of De Acupuncture X Herbs Centre and affiliates who have appropriate authorization and a clear business need for that data.

 

12. Retention and Deletion of Your Personal Data

Your Personal Data will be retained as long as necessary to fulfill the legitimate purpose(s) for the processing and as long as required by law. If you or your employer have a contractual relationship with us, any Personal Data relating to you will be retained as long as necessary to enable us to fulfill our obligations relating to that contractual relationship. If you consent to certain processing, we will store your Personal Data until you withdraw your consent or once the Personal Data is no longer necessary for achieving the purpose of the processing, subject to any legal or regulatory requirements.

 

13. Privacy Statements of Third Parties

Our Website may contain links to third-party websites or services. This Privacy Notice does not address or govern the privacy practices adopted by these third parties. We are not responsible for the content or privacy practices of these third-party websites or services. We encourage you to familiarize yourself with the privacy policies applicable to such websites or services prior to providing them with your Personal Data.

 

14. Changes to This Privacy Notice

We may update our Privacy Notice from time to time. If such updates are minor and do not have a material impact on your rights or the way we use Personal Data, we may make such changes without posting a specific notice on our Website. We will post any material changes to this Privacy Notice on our Website. You are advised to review this Privacy Notice periodically for any changes. Your continued engagement with our services, communication with us, or use of our Website following the posting of any changes to this Privacy Notice constitutes your acceptance of those changes.

 

15. Language

This Notice is issued in English. In the event of any inconsistency between the English and Bahasa Malaysia versions, the English version shall prevail.

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Yours faithfully,

De Acupuncture X Herbs Centre